Contact Us
Whether you have a question about how sweepstakes casinos work, spotted something that needs updating on one of our reviews, or want to flag an issue with a listed site, we want to hear from you. This page explains what Social Casinos can help with, what we can't, and the best way to get a useful answer quickly.
What we can help you with
Social Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US market. We're not an operator, we don't run any of the platforms listed on this site, and we don't process redemptions, payments or account requests. With that in mind, here's where we can genuinely add value:
- Questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Corrections or updates to information on our reviews, comparison tables or offer details
- Feedback on a platform we cover, including your own experience with sign-up, gameplay or promotions
- General questions about how we research and rate the sites listed here
- Suggestions for platforms or topics you'd like to see covered
What to contact the operator about instead
Because Social Casinos doesn't run any sweepstakes casino platform, there are certain requests we simply can't action. These need to go directly to the operator whose site or app you're using:
- Account access — login issues, password resets or account verification
- Redemptions and payments — the status of a Sweepstakes Coins redemption, ID verification for a prize, or payment method queries
- Billing and purchases — questions about a Gold Coins package you've bought, refunds or chargebacks
- Terms and conditions specific to that platform — eligibility, state restrictions, redemption thresholds or minimum ages, since these vary by operator
Every legitimate operator has its own support channel — usually a help centre, live chat, or a "Contact" link inside the app or on its website. That's always the fastest route for anything account-specific, since we don't have access to individual player accounts or transaction records.
Before you reach out about a specific site
If your question relates to one of the platforms we cover — such as Spinblitz, Casino.Click, Free Spins, SplashCoins, Crown Coins, Lucky.me, Spree, Crash Duel, Mr Goodwin or FortuneWheelz — a quick check of the operator's own terms and conditions page will usually answer questions about eligible states, redemption limits, and identity verification faster than waiting on a reply from us. Availability changes fairly often, since sweepstakes casinos decide state by state whether to operate, and terms can be updated without much notice.
Questions we get asked most often
| Question type | Who to contact |
|---|---|
| Is a listed site available in my state? | Check the operator's terms; availability changes and we recommend verifying directly with the site before signing up |
| Why hasn't my Sweepstakes Coins redemption gone through? | The operator's support team — this involves your account and identity verification |
| I think a review is out of date | Us — let us know and we'll take a look |
| Do I have to buy coins to enter? | Us, for a general explanation — reputable sweepstakes casinos offer a free alternative method of entry (AMOE), and buying Gold Coins is never required to participate |
| Are these real-money casinos? | Us — see our explanation of the sweepstakes model below |
A quick note on how the sweepstakes model works
A message we receive fairly often is some version of "is this real-money gambling?" It's worth clarifying here. Sweepstakes casinos aren't real-money casinos in the traditional sense. Players typically use two types of virtual currency: Gold Coins, which are used for play only and carry no prize value, and Sweepstakes Coins, which can potentially be redeemed for prizes once a platform's minimum threshold and verification steps are met. Sweepstakes Coins are usually earned free — through daily login rewards, promotions, or by requesting them at no cost — rather than purchased outright, since a purchase-free method of entry is a defining feature of a legitimate sweepstakes model. If you want the fuller picture of how eligibility, state rules and prize redemption work, our About Us page explains our research process, and our Responsible Gambling page covers healthy play habits if that's what brought you here.
Legal and account-related queries
We're not able to offer legal advice about whether a particular sweepstakes casino is permitted where you live. Laws on sweepstakes promotions are set at the state level in the US, they change relatively often, and individual operators also choose which states they serve based on their own risk assessment. If you have a specific legal question about your state, the most reliable source is the operator's own eligibility list, or independent legal guidance — not a comparison site. Similarly, if you have a dispute with an operator over a redemption, a bonus, or an account closure, that needs to be raised with the operator directly, since only they hold your account records and can action a resolution.
How to reach us
For anything within the scope above — corrections, feedback on our coverage, or general questions about how sweepstakes casinos work — use the contact details or form provided elsewhere on this site. We read every message, though as an independent research team we may not be able to respond to every request individually, particularly account-specific ones that need to go to an operator instead. If you're contacting us about a factual error, it helps to include the page you spotted it on and what you believe should be corrected, so we can verify and update it as quickly as possible.
If your query turns out to relate to our terms of use rather than a specific review, our Terms and Conditions page may already answer it.